APM Property Management, a leader in real estate development and management, approached us with a unique challenge: to design an intuitive and comprehensive e-guide for the sophisticated parking system at Suntec City, one of the iconic malls under their stewardship.
Understanding the critical role of seamless parking management in enhancing the corporate and retail experience, our team was tasked with not just designing an e-guide, but creating a digital companion that simplifies, educates, and empowers users. This project demanded a blend of our finest skills in corporate design, user experience, and branding, ensuring that every interaction with the e-guide reflects the excellence and innovation synonymous with Suntec City and APM Property Management.
Dive into this project to discover how we transformed a complex system into an accessible, user-friendly platform, setting a new standard for corporate digital guides. Our journey with APM Property Management showcases our commitment to delivering design and branding solutions that resonate with corporate identities and their diverse needs, elevating their operations and enhancing user satisfaction.
Suntec City E-Guide Design Project Overview
APM Property Management requires a comprehensive and user-friendly electronic guide (e-guide) for their parking system at Suntec City, aiming to assist corporate users in navigating and utilising the system effectively. This e-guide will provide detailed, step-by-step instructions covering various functionalities including registration, account management, season activation/renewal, vehicle updates, and more.
The primary objective of this e-guide is to simplify and enhance the user experience for corporate clients of Suntec City’s parking system. By providing clear instructions and support, the e-guide will facilitate efficient and hassle-free use of the parking system, improving overall satisfaction and operational efficiency.
- Corporate Users (Individual and Corporate Accounts)
- Tenants and Non-Tenants of Suntec City
- Existing Season Holders
- Potential New Users
Scope of Work:
Front Page Design:
- Feature the e-guide’s URL prominently for easy access.
- Step-by-step guide for individual and corporate registration.
- Instructions for creating accounts for tenants, non-tenants, reserved parking, and existing season holders.
- Procedures for logging in and managing account details.
- Guidance on reviewing payment history.
- Detailed steps for activating or renewing parking seasons for various user categories, including payment instructions.
Vehicle Details Management:
- Instructions for updating vehicle details.
- Guidelines for changing vehicles, both permanently and temporarily.
- Steps for adding vehicles for corporate users.
Termination of Season:
- Process for terminating a parking season, including necessary forms and contact information.
- User-Friendly Interface: Ensure the guide is intuitive and easy to navigate for all user types.
- Responsive Design: The e-guide should be optimised for viewing on multiple devices, including desktops, tablets, and smartphones.
- Visual Aids: Incorporate diagrams, screenshots, and icons to complement text instructions and improve comprehension.
- E-Guide Prototype: A draft version of the e-guide for review and feedback.
- Final E-Guide: A comprehensive, interactive e-guide based on feedback from the prototype.
- Prototype Review: 1 Week from Project Confirmation
- Final Review and Adjustments: 2 Weeks from Project Confirmation
The success of the Suntec City e-guide project is a reflection of our agency’s commitment to excellence, innovation, and client satisfaction. We delved deep into the challenges faced by corporate users of the parking system, crafting a solution that not only solves practical problems but also enhances the overall brand experience of Suntec City and APM Property Management.
We are proud to have been chosen by APM Property Management for this ambitious project and are excited about the positive impact it has already begun to make. The e-guide stands as a beacon of our capability to navigate complex challenges and deliver results that exceed expectations.
If you’re inspired by our work with Suntec City and are looking for a partner to elevate your corporate design and branding, we invite you to reach out. Whether it’s a comprehensive digital solution, a branding overhaul, or a unique design challenge, our team is ready to bring your vision to life. Together, we can create experiences that not only look remarkable but also resonate deeply with your audience and drive your business forward.
Let’s turn your project into our next success story. Contact us today to start the conversation.